Meet the Team
We're a small, dedicated team focused on helping Devon homeowners find the right specialist help when subsidence strikes.
James Hartley
Founder & Director
With over 15 years connecting Devon homeowners with the right building specialists, James founded Devon Subsidence to bring clarity and trust to an industry that can feel overwhelming. His background in property management and construction services gives him a deep understanding of what homeowners need when facing structural problems.
Sarah Mitchell
Customer Relations Manager
Sarah is your first point of contact when you reach out to Devon Subsidence. She listens carefully to your concerns, understands your situation, and ensures you're connected with exactly the right specialist for your property. With a background in customer service and a genuine passion for helping people, Sarah makes sure every homeowner feels heard and supported from the very first conversation.
David Pearce
Technical Advisor
A qualified structural surveyor with deep knowledge of Devon's complex and varied geology, David reviews complex cases and ensures our network of specialists meets the highest professional standards. He provides technical oversight on challenging projects and helps homeowners understand the engineering behind their repairs in plain, accessible language.
Our Approach to Helping Homeowners
Every member of our team shares a common goal: to make the process of dealing with subsidence as straightforward and stress-free as possible for Devon property owners. We know that discovering structural problems in your home is one of the most worrying experiences a homeowner can face. The uncertainty, the potential costs, the disruption — it can all feel overwhelming.
That's why we've built our team around people who genuinely care about helping others. When you contact Devon Subsidence, you're not speaking to a call centre or a sales team. You're speaking to Sarah, who will listen to your concerns and ask the right questions. Your case will be reviewed by David, who ensures the specialist we recommend has the specific expertise your property needs. And James oversees the entire process, maintaining the standards that every homeowner deserves.
We also believe in transparency. We'll never use technical jargon to confuse you, never recommend work that isn't needed, and never push you to make decisions before you're ready. Our role is to give you access to the right information and the right professionals so you can make informed decisions about your property with confidence.
Working With Our Specialist Network
Behind our core team sits a carefully curated network of over 15 specialist contractors, structural engineers, drainage surveyors, and masonry experts across Devon. Each partner has been personally vetted by James and David for their expertise, professionalism, insurance cover, and track record of quality work.
We regularly review our network partners' performance based on customer feedback, quality of work, adherence to timelines, and professional conduct. Any specialist who falls below our standards is removed from the network. This ongoing quality control ensures that every homeowner we refer receives consistently excellent service.
Our network includes specialists in underpinning, foundation repairs, crack stitching, drainage surveys, ground stabilisation, masonry repairs, and many more specialist subsidence services. Whatever the problem, we have someone in our network who can help.
