Privacy Policy

Who We Are

Devon Subsidence operates from Clyst Court, Hill Barton Business Park, Clyst St Mary, Exeter, Devon EX5 1SA. We connect property owners with subsidence repair specialists across Devon.

As a referral service, we act as the initial point of contact for homeowners seeking subsidence help. We are committed to protecting the privacy and security of your personal information. This policy explains how we collect, use, store, and share your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you submit our contact form, we collect the following personal information: your full name, telephone number, email address, the service you're enquiring about, the approximate location of your property, and any additional details you provide in your message about the problem you're experiencing.

We collect this information through our website contact form, which is processed by our form handling service (Basin). This information is essential for us to understand your situation, match you with the most appropriate specialist, and facilitate the referral process.

We do not collect sensitive personal data, financial information, or data about children. We do not use automated decision-making or profiling based on the data we collect.

How We Use Your Information

We use your personal information for the following purposes: to respond to your enquiry within one business day; to assess your situation and identify the most appropriate specialist from our network; to share your contact details with the relevant specialist contractor so they can arrange a site assessment; and to follow up after the referral to ensure you received satisfactory service.

The legal basis for processing your data is legitimate interest — specifically, our legitimate interest in operating our referral service and connecting homeowners with specialist contractors. Where we contact you for follow-up purposes, we rely on your consent, which you can withdraw at any time.

We do not use your personal information for marketing purposes unless you have explicitly opted in to receive marketing communications from us. We do not sell, rent, or share your personal information with unrelated third parties for their marketing purposes.

Data Sharing

We share your contact details and enquiry information with the specialist contractor best suited to your situation so they can arrange a property assessment. Before sharing your details, we will inform you which company we are connecting you with and provide their contact details so you can verify them independently if you wish.

We may also share your data with Basin (our form processing service) for the purpose of receiving and managing your enquiry. Basin processes data in accordance with their own privacy policy and applicable data protection legislation.

We do not share your data with any other third parties unless required to do so by law, regulation, or legal process, or to protect the rights, property, or safety of Devon Subsidence, our customers, or others.

Data Retention

We retain your enquiry data for up to 24 months after your last interaction with us. This retention period allows us to follow up on the outcome of your referral, handle any subsequent queries or issues, and maintain records of our service delivery for quality assurance purposes.

After 24 months of inactivity, your personal data is securely deleted from our systems. If you request deletion of your data before this period, we will comply promptly, subject to any legal obligations that require us to retain certain records.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data: the right to access the personal data we hold about you; the right to rectify any inaccurate or incomplete data; the right to erasure (the right to be forgotten); the right to restrict processing of your data; the right to data portability; and the right to object to processing of your data.

To exercise any of these rights, please contact us through the contact form on our website. We will respond to all valid requests within one month, as required by legislation.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.

Cookies

This website uses essential cookies required for the site to function correctly. These cookies do not collect personal information and cannot be used to identify you. They are necessary for basic site functionality such as page navigation and form submission.

We do not use tracking cookies, advertising cookies, or third-party analytics cookies. We do not share cookie data with any third parties.

Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission, and we regularly review our security practices to ensure they remain effective.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.