How It Works
From your first enquiry to completed repairs — here's exactly what to expect when you contact Devon Subsidence.
Get in Touch
Fill in our simple contact form or request a callback. Tell us about the problem you've noticed — cracks, sticking doors, uneven floors, damp patches — and we'll take it from there. There's no need to diagnose the problem yourself; that's what our specialists are for. Simply describe what you're seeing and we'll know the right questions to ask.
Free Assessment
We connect you with a qualified specialist who visits your property, assesses the damage, identifies the root cause, and explains your options clearly. This initial assessment is completely free and comes with no obligation whatsoever. The specialist will take the time to explain what they've found in plain English — no jargon, no pressure, just honest professional advice about your property's condition.
Clear Recommendation
You'll receive a straightforward explanation of what's happening beneath your property, what needs to be done to fix it, and exactly how much it will cost. If monitoring is needed first, they'll explain why. If the problem is minor, they'll tell you that too. Every recommendation is backed by professional expertise and tailored to your specific property and situation.
Expert Repairs
Once you're happy to proceed, your specialist carries out the agreed work to the highest professional standards. You'll be kept informed throughout the entire process with regular updates on progress, any changes, and expected completion dates. Our contractors work cleanly and efficiently, minimising disruption to your daily life while ensuring every repair is completed thoroughly.
Peace of Mind
With the work complete, your property is safe, stable, and protected for the long term. You receive all documentation including completion certificates, guarantees (typically 10-25 years for structural work), and aftercare advice. We also follow up to make sure you're completely satisfied with the work and the service you received.
What Makes Our Process Different
Most subsidence repair companies want you to hire them directly — which means their assessment naturally leads to recommending their own services. Our model is different. Because we work with a network of independent specialists, the contractor who assesses your property has no incentive to recommend unnecessary work. Their reputation in our network depends on providing honest, accurate advice.
This independence is crucial. Subsidence has many possible causes — clay soil shrinkage, tree root activity, leaking drains, poor original construction, or ground conditions that have changed over time. The right solution depends entirely on the cause. A contractor who only offers underpinning might recommend underpinning when a drainage repair would solve the problem at a fraction of the cost. By matching you with the right type of specialist from the start, we ensure you get the most appropriate and cost-effective solution.
We also stay involved throughout the entire process. Many referral services simply pass on your details and move on. We follow up at every stage — after the assessment, after the quotation, during the work, and after completion — to make sure everything is going smoothly and you're getting the service you deserve. If any issues arise, we're here to help resolve them.
Common Questions About the Process
How quickly will you respond to my enquiry?
We aim to respond to every enquiry within one business day. In most cases, we'll be in touch within a few hours. If your situation is urgent, please mention this in your message and we'll prioritise accordingly.
Do I need to know what's wrong before contacting you?
Absolutely not. Most homeowners contact us with symptoms — cracks, sticking doors, uneven floors — rather than a diagnosis. That's perfectly fine. Our specialists are trained to identify the cause and recommend the right solution. Just tell us what you're seeing and we'll take care of the rest.
Is there really no cost for the initial assessment?
Yes, the initial assessment is genuinely free with no obligation. The specialist visits your property, assesses the situation, and provides their professional opinion. You're under no pressure to proceed with any work. If the problem turns out to be minor or not subsidence-related at all, you'll be told honestly.
Can you help with insurance claims?
Yes. Our specialists regularly provide reports and evidence for subsidence insurance claims. They understand what insurers need to see and can guide you through the claims process step by step. Many of our customers have their repair costs covered in full by their buildings insurance.
What areas do you cover?
We cover all of Devon, including Exeter, Plymouth, Torquay, Barnstaple, and all towns and villages in between. Our network of specialists is positioned throughout the county to ensure fast response times wherever you are.
